FAQs
AFC are an Accident Management Company, a one stop solution handling recovery on behalf of a non fault vehicle owner.
Our service to you, incudes vehicle recovery, instructing an independent engineer to inspect your vehicle damage, providing a similar temporary replacement vehicle, arranging the repair and negotiating all aspects of the vehicle damage with the at fault Insurance Company on your behalf.
Should you require legal advice we have a panel of solicitors which will deal with you directly for other uninsured losses apart from vehicle damage such as any loss of earnings/personal injury etc.
If you are resident in Northern Ireland, we can deal with your non fault claim – even if it happened in the rest of the UK or ROI.
We will use your own repairer who will liaise with the Independent Engineer. Should you not have your own repairer, we will provide you with a list of reputable repairers which are closest to you.
We will do our utmost to source you a temporary replacement vehicle to meet your everyday requirements. We will try to offer a like for like vehicle, whilst your vehicle is unroadworthy or undergoing repairs.
The temporary replacement vehicle will be delivered to you. When this vehicle is no longer required, we will simply collect it from you directly or from the repairer.
Should the Independent Engineer’s opinion be that your vehicle is a Total Loss (Beyond Economic Repair), we can provide you with a similar temporary replacement vehicle whilst negotiating the best possible settlement for your vehicle. It will remain with you up until a maximum period of seven days after you have received the settlement cheque.
If the other driver does not admit liability, we will discuss the individual circumstances of the incident in detail with you. On reviewing all the facts known to you regarding the accident circumstances, we will be able to confirm if we are then in a position to deal with the incident on your behalf.
Each depreciation case is unique. Receiving compensation for the depreciation of a vehicle depends on certain variables such as the year of the vehicle, the mileage, and overall condition and the extent of the damage the vehicle has sustained.
If the independent engineer feels that depreciation applies to your vehicle, we will try to recover the depreciation amount from the at fault insurance company. As depreciation only applies to a vehicle which is generally younger, lower mileage, good condition etc, it is based on the opinion of the engineer which may then be disputed by the at fault insurance company. Please note that such a claim is not guaranteed, each case is settled on its own merits.
This can occur on a regular basis. Should this happen and AFC are dealing with your claim, it is best not to answer any letters, emails or texts just forward them to AFC to deal with on your behalf. If contacted by phone, do not answer any queries, again just redirect the caller to AFC.
We deal with all aspects of the vehicle damage for customers daily. This in turn removes the additional stress and hassle from you after the incident, such as dealing with the at fault Insurance Company, as we deal with all the communication with them on your behalf. We ensure that you are given a high standard of service and obtain the relevant solutions for the position you find yourself in through no fault of your own.
All reasonable costs incurred are paid for by the at fault Insurance Company, who are legally required to meet same.
